Symmetry

About Us

Symmetry Investments is a global investment company with offices in Hong Kong, Singapore, London, Jersey and Cayman Islands. We have been in business since 2014 after successfully spinning off from a major New York-based hedge fund.

At Symmetry Investments, we seek to engage in intelligent risk-taking to create value for our clients, partners and employees. We derive our edge from our capacity to generate Win-Wins – in the broadest sense. Win-Win is our fundamental ethical and strategic principle. By generating Win-Wins, we can create unique solutions that reconcile perspectives that are usually seen as incompatible or opposites, and encompass the best that each side has to offer:
We integrate fixed-income arbitrage with global macro strategies in a novel way.
We invent and develop technology that focuses on the potential of human-machine integration.
We build systems where machines do what they do best, supporting people to do what people do best.
We are creating a collaborative meritocracy: a culture where individual contribution serves both personal and collective goals - and is rewarded accordingly.
We value both ownership thinking AND cooperative team spirit, self-realization AND community.

Symmetry is looking for an exceptional candidate to join our growing Helpdesk team in a Tech Support role.

Among the traits we value are: curiosity, motivation, resourcefulness, good taste, common sense, a commercial orientation, humility, courage, and we would be particularly interested in candidates with programming knowledge. We value virtue and capability over experience and credentials, although we do recognise their usefulness.

This support team deals with the new joiner and relocation setups, daily support of user requests, purchase and maintenance of desktops and smartphones, software licensing, and application deployment. You will continuously improve workflows by assessing, documenting and programming fixes and solutions, and providing training. The valuable work of this team contributes to strengthening our business resilience. Regardless of the challenge, we are always motivated to deliver a reliable service.

• Provide first-line technical support to Symmetry staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues
• Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring timely resolution
• Troubleshoot and resolve a wide range of technical issues, including computer hardware, software, networking, remote access, and telephony
• Maintain a strong understanding of our technology stack, including proprietary applications and systems used within the hedge fund industry
• Collaborate with other technology team members and external vendors to address more complex issues and implement solutions
• Build a strong and efficient relationship with Symmetry's main Managed Services Provider
• Participate in the onboarding and offboarding process, setting up and decommissioning user accounts and equipment as needed
• Assist with the documentation and maintenance of IT policies, procedures, and knowledge base articles
• Contribute to the continuous improvement of helpdesk processes and procedures
• Provide after-hours and on-call support as needed such that the firm has a 24/7 worldwide coverage

What work will the successful candidate do in the first 3-6 months

• Knowledge transfer from the existing team
• Work hand-in-hand in daily support with the Helpdesk and Server and Application Support teams
• Build relationship with Symmetry's main Managed Services Provider